Frequently asked questions

Purchase Procedure:
Start by adding your preferred products to the digital basket using the "Add to Cart" feature. Complete transactions via the checkout portal, which can be accessed from your cart page.
Financial Data Protection:
Your payment details are fully protected by our PCI-compliant systems, overseen by dedicated digital security experts.
Order Processing Duration:
You’ll receive shipment notifications via email within three business days after your order is successfully verified.
Package Monitoring:
Every transaction automatically creates a traceable shipment code, which becomes visible after purchase.
Delivery Fee Structure:
Shipping costs are determined by geographic factors and are finalized once you enter your address during checkout.
Multiple Product Shipments:
Different items usually ship separately unless they’re specifically combined.
Return Policy Details:
Benefit from hassle-free returns with full refunds within 30 days or credit options available for up to six months. Refund timelines typically take 10 business days after the returned item is received, depending on operational volumes.
Promotional Item Policy:
Free gifts must be returned if the remaining products no longer meet the promotional requirements. Keeping unqualified gifts will result in either a deduction from the refund amount or a separate charge.
Order Adjustments:
Once a purchase is submitted, it can’t be changed, but unused items are eligible for a full price refund (excluding delivery fees).
Extended Assistance:
For operational questions, check our detailed FAQ section or reach out to stuartadelaide64828@outlook.com for quick solutions.